Sales Policy for Festabina Aura

Effective Date: January 7, 2025

Welcome to Festabina Aura, your premier destination for high-end beauty products designed to enhance your natural beauty and provide a luxurious experience. Our commitment to quality and customer satisfaction is at the core of everything we do. Please read our detailed sales policy carefully to understand our processes, guidelines, and the level of service you can expect when shopping with us.

1. Introduction

At Festabina Aura, we offer a carefully curated selection of premium beauty products aimed at bringing you the very best in skincare, cosmetics, and beauty tools. Whether you’re purchasing our luxurious skincare creams, advanced serums, or any other high-end beauty product, our goal is to provide a seamless shopping experience that exceeds your expectations.

For more information, please visit our website: festabina.com.

2. Order Processing & Availability

Upon placing an order at Festabina Aura, we begin processing it immediately. We work to ensure that all products listed on our website are in stock and available for immediate shipment. However, due to high demand, there may be occasional stock shortages. In such cases, we will notify you promptly via email and provide an estimated restock time or offer alternative solutions.

  • Order Confirmation: After placing your order, you will receive an email confirmation with details of your purchase. This email serves as a receipt for your order.
  • Processing Time: Orders are typically processed within 1-2 business days. If there are any delays, we will inform you via email.
  • Shipping: We provide multiple shipping options to ensure that your products reach you in the shortest time possible. Shipping times will vary based on your location.

3. Pricing & Payments

All prices displayed on our website are in US Dollars (USD) and include any applicable taxes unless otherwise stated. Prices may change without notice; however, the price listed at the time of your purchase will be the price charged.

  • Payment Methods: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Currency: All transactions are processed in USD.
  • Promotions & Discounts: Festabina Aura occasionally runs promotional offers. These offers will be clearly outlined on our website. Please note that discounts or promotions cannot be combined unless specifically stated.

4. Shipping & Delivery

We strive to deliver your beauty products in the fastest and most reliable manner. Shipping fees are calculated based on the weight and delivery location of your order.

  • Domestic Shipping: We offer standard and expedited shipping options for orders within the United States.
  • International Shipping: We also provide international shipping to select countries. International shipping rates may vary depending on your location and the size of your order.
  • Shipping Time: Shipping times vary based on the shipping method selected and the destination. For more detailed information on shipping times, please refer to our Shipping Information page on our website.

5. Returns and Exchanges

At Festabina Aura, we are committed to your satisfaction. If you are not fully satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.

  • Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in resalable condition.
  • Refunds: Refunds will be processed within 10 business days of receiving the returned item. Refunds are issued to the original payment method.
  • Exchanges: If you would like to exchange a product, please contact our customer service team, and we will guide you through the process.
  • Non-returnable Items: Some items, such as opened beauty products, are non-returnable for hygiene reasons. Please refer to our Returns and Exchanges page for more information.

6. Customer Service

Our customer service team is here to assist you with any questions or concerns. Whether you need help with an order, have a product inquiry, or need assistance with returns, our team is available to ensure your satisfaction.

  • Contact Information:
  • Operating Hours: Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM EST.

7. Product Quality Assurance

At Festabina Aura, we only source the highest quality ingredients and materials for our beauty products. Each product undergoes strict quality control checks to ensure it meets our high standards before reaching you.

  • Authenticity: All products sold on our website are 100% authentic and sourced directly from trusted suppliers.
  • Safety: We prioritize your safety, which is why all of our beauty products are thoroughly tested and adhere to industry standards.
  • Satisfaction Guarantee: We stand by the quality of our products. If you experience any issues with the products you purchased, please contact us, and we will do our best to resolve the issue promptly.

8. Privacy and Data Protection

Your privacy is very important to us. When shopping at Festabina Aura, we collect personal information such as your name, address, and payment details to process your order.

  • Data Security: We use encryption technology to safeguard your personal and payment information. Your details are only used for the purposes of fulfilling your order.
  • Privacy Policy: For more details on how we protect your information, please read our full Privacy Policy.

9. Changes to the Sales Policy

Festabina Aura reserves the right to update or change this sales policy at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the top of this policy. We encourage you to review this policy regularly to stay informed about how we handle your orders and personal data.

10. Legal Disclaimer

While we strive to provide accurate product descriptions, pricing, and availability, errors may occur. Festabina Aura reserves the right to correct any mistakes in the content provided on our website and may refuse or cancel orders placed based on incorrect information.

We hope that your shopping experience with Festabina Aura is exceptional. If you have any questions, don’t hesitate to reach out to our customer service team. Thank you for choosing Festabina Aura for your beauty needs!

For more details, visit us at festabina.com.