Refund and Returns Policy for Festabina Aura

Effective Date: January 7, 2025

At Festabina Aura, we strive to provide you with high-quality beauty products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy carefully for all the details about returning items and getting refunds.

1. Return Eligibility

We accept returns under the following conditions:

  • Return Period: You may return your product within 30 days from the date of purchase.
  • Condition of Items: To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Any products that have been opened or used may not be returned unless defective.
  • Non-Returnable Items: Certain items are non-returnable for hygiene reasons, including opened skincare, makeup, and hair care products, unless they are defective. Please check the product description for further details.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email our customer support team at info@festabina.com to initiate the return process. Please include your order number, the product you wish to return, and the reason for the return.

  2. Return Authorization: After receiving your request, we will issue a Return Authorization (RA) number along with instructions for returning the item. Do not send the item back without this authorization.

  3. Pack the Item: Carefully package the item in its original packaging, including all accessories, instructions, and free gifts that came with the order.

  4. Shipping the Return: Ship the return item to the address provided by our customer support team. You are responsible for the return shipping costs unless the product is defective or we made an error in fulfilling your order. We recommend using a trackable shipping service to ensure the return is successfully received.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements. If everything is in order, we will process your refund to your original payment method. Please note:

  • Refund Timing: Your refund will typically be processed within 7-10 business days from the date we receive the returned item. However, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
  • Shipping Costs: Shipping charges for your original order are non-refundable, except in cases where the return is due to our error or a defective product.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order on our website. If the item you are interested in is out of stock, we will notify you immediately.

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We will provide you with a return label at no cost to you for the return, and we will either offer a full refund or send you a replacement product based on your preference. To expedite the process, please provide:

  • Photos of the damaged or defective item
  • A description of the issue

6. Sale and Promotional Items

Items purchased during sales or promotional events are eligible for return, provided they meet the return criteria outlined above. Please note that certain promotional items may be subject to different return terms. These terms will be specified at the time of purchase.

7. International Returns

For orders shipped outside the United States, the customer is responsible for any return shipping costs. Please be aware that customs duties and taxes may apply for international returns, and Festabina Aura is not responsible for any charges incurred.

8. Contact Information

If you have any questions or need further assistance with your return or refund, please don’t hesitate to reach out to our customer support team:

  • Email: info@festabina.com
  • Phone: (765) 683-9733
  • Address: 1683 E 600th N Alexandria, Indiana (IN)

We are here to ensure your satisfaction with your shopping experience at Festabina Aura!

For more information, please visit our website at festabina.com.